For Same Day Delivery, Urgent Order and Customisation, kindly contact us via Instagram DM @floria.space or WhatsApp +60163322783.

Floria Space Florist KL

Florist KL | Same Day Delivery

Terms & Conditions

By using this website, you are agreeing to the following terms and conditions. We reserve the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective immediately with no prior notice.

Order Acceptance Policy

All orders received are subject to acceptance by Floria Space. We reserve the right, at our absolute discretion, to reject any order(s) without providing any reason(s). In the event of rejection(s), Floria Space will refund or cancel any payments received in full, via the same payment method used to place the order.

**In the event of any supply difficulties or if the quality of flowers received from our growers do not meet our high quality standards, we reserve the right to substitute any product with an equivalent or higher value and quality. 

Delivery Policy

As part of the checkout process, you will be able to select your preferred delivery date. All deliveries will be done between 10-5PM daily. For specific time delivery, kindly contact us via Instagram DM (@floria.space) or WhatsApp (+6016 332 2783) to place your order.

Please ensure that the details filled in upon checkout are accurate. No refund will be issued if the flowers have been duly delivered to the delivery address provided by you.

In the event that a delivery is re-routed upon request or recipient is unavailable, a re-delivery fee will apply. Delivery shall not be re-scheduled to another date once the order is processed due to the perishable nature of the products.

Changes to Your Order

If you wish to make changes to your order, please contact us via Instagram DM (@floria.space) or WhatsApp (+6016 332 2783). We will always do our best to make last-minute changes for you, but we can only guarantee changes in relation to delivery address and card messages that are requested by 10AM one (1) day before the intended delivery day.

Cancellation Policy

Kindly contact us via Instagram DM (@floria.space) or WhatsApp (+6016 332 2783) if you wish to cancel your order. We only accept cancellation request three (3) days before the intended delivery day. A processing fee of RM5 or 3% of the total purchase amount (including delivery fee), whichever is higher, will be imposed on each refund made. 

Prices

All prices are exclusive of delivery charges, unless otherwise stated.

Return and Refund Policy

We promise to deliver you the freshest of flowers. However, if you receive flowers that do not seem fresh or is damaged in transit, please contact us via Instagram DM (@floria.space) or WhatsApp (+6016 332 2783) immediately. If, at our discretion, the flowers do not meet our high standards, we will give you an option of a replacement at our next available delivery date. Please note that you will have to provide us a photo of the flowers within twenty-four (24) hours of receipt in order to be eligible for a replacement.

Please understand that due to the perishable nature of flowers, we do not accept returns.

Privacy Policy

By using this website, you are agreeing our privacy policy. We reserve the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective immediately with no prior notice.

Personal Information Collection

Upon checkout, the following are some personal information we will be collecting from you:

  • Name
  • Contact Numbers
  • Email Address
  • Delivery Address
  • Mailing Address

Use of Personal Information Collection

Personal Information we collected may be used for the following purpose(s):

  • Product delivery to the intended recipient
  • To share any of your personal information with a third party for the purpose of fulfilling your order. For example, payment gateway provider and delivery provider
  • To send promotional e-mails regarding our new products or special offers
  • Internal record keeping